How can we help?
Products
- Are all your products authentic?
Yes, we are an authorised retailer of all the designers we feature. All our products are sourced directly from the brands and we guarantee every item to be 100% authentic. We only sell to individuals and do not sell on to other wholesalers.
We have been in the business of children’s fashion since 1952 and have a close relationship with all of the brands we sell.
- Can you give me more product and sizing information?
For more information on sizing, click on "Help with Size" on the product page. We have a size guide available for each designer. The size guide is only a guide and not a guarantee that the item will definitely fit.
If you need more help, please contact us on our Chat.
- Can you give me more details on product measurements?
For some products we also have more detailed measurements of the actual product available on the product page under 'Measurements'.
If you need more help, please contact us on our Chat.
- The item I bought is now on sale, can you refund me the difference?
Unfortunately, we are unable to refund the price difference if an item has been reduced after the order has been placed.
- Can I order an item which is SOLD OUT?
If you are interested in a size or product that shows on the website "Sold Out" please contact us. We have an excellent relationship with our brands and will do our very best to get more.
Customers with a Childrensalon account can also sign up to the waiting list for a product - simply select your size and click 'Email me when back in stock'. If it becomes available, you will receive an email from us. Kindly note that this option is not available for all products or any sale items.
- Can I order gift cards?
Yes, please visit our gift cards page to add a gift card to your shopping basket.
- Can you give me information on Childrensalon gift cards?
What are the terms and conditions for Childrensalon gift cards?
General Terms- These terms apply to the purchase and use of physical and electronic Childrensalon gift cards that are bought through the Childrensalon website www.childrensalon.com.
- Childrensalon reserves the right to update and change these terms at any time. This does not affect your legal rights. The purchase and use of Childrensalon gift cards represent acceptance of our Terms and Conditions.
- Childrensalon gift cards can be purchased for a minimum value of £10 to a maximum value of £3000. Gift cards are available for purchase in British Pound (GBP), U.S. Dollar (USD) and Euro (EUR).
- Gift cards can only be redeemed on www.childrensalon.com and must be used before the expiry date indicated on the card.
- Gift cards may be used to pay for the whole or any part of your order. You may also use more than one gift card to pay for an order.
- Gift cards cannot be returned, refunded, or exchanged for cash.
- If you would like to return an item that has been purchased using a Childrensalon gift card, the value of the item can only be refunded as Childrensalon store credits.
- Please note, it may take up to 24 hours for an electronic gift card (e-card) to be sent to the recipient after the order is placed. If the gift card has not been received by the recipient after 24 hours, please contact our Customer Service team.
Validity
- Childrensalon gift cards are valid for a period of 24 months from the date of purchase. Please take note of the expiry date on the gift card to ensure that any balance is used in full before that date. Gift cards will become invalid after the expiry date and any remaining balance will be lost. The gift card will automatically expire once its balance has been used. If you wish to enquire about or extend the expiry date of your Childrensalon gift card, please contact our Customer Services team.
Lost or stolen gift cards
- You are responsible for the safe keeping of your gift card following receipt. Should your gift card be lost, please contact our Customer Service team for help.
- We may withdraw or cancel a Childrensalon gift card and may require an alternative form of payment if we suspect that the gift card may have been stolen or is being used fraudulently
How long does it take for the recipient to receive their gift card?
The electronic gift card (e-card) is emailed to the recipient within 24 hours after purchase unless a specific delivery date and time was selected.
The physical gift card will be dispatched for the delivery date that was selected at the check-out when purchasing the gift card. For details on delivery times and options please visit our Delivery & Returns page.Which payment methods are accepted for gift cards?
Childrensalon electronic gift cards (e-cards) can be purchased via card payment or bank transfer only. Childrensalon physical gift cards can be purchased via card payment, PayPal, Apple Pay, Google Pay, WeChat or bank transfer. Gift cards cannot be purchased using Klarna or Payment on Delivery.How can I check my gift card balance?
If you have a Childrensalon account, you can check the balance of your gift card by logging into your account on our website www.childrensalon.com and entering the gift card code in the “Check my balance” box under the “My Gift Cards” header.
If you do not have an account yet, you can either contact our Customer Service or create an account on our website www.childrensalon.com to be able to use the “Check my balance” option for your gift card. Creating an account will also unlock other helpful features for you.I have used up my gift card balance, but still have an amount left to pay on my order. Can I pay for the balance using other payment methods?
Yes, you can pay for the balance on your order with any other payment method that we support. For full details please see “What payment methods do you accept?” in our Help section. - Does Childrensalon have an Outlet-Store?
Yes, Childrensalon has an Outlet which is a separate business and website. You can visit the Childrensalon Outlet by clicking here.
